Frequently Asked Questions
Everything you need to know about your outdoor lifestyle journey.
What are your shipping rates for oversized outdoor furniture?
Shipping rates are calculated at checkout based on the weight and dimensions of the item. We offer flat-rate curbside delivery for large patio sets within the continental United States.
How long does it take for my order to ship?
In-stock items typically ship within 2-3 business days. Custom orders or handcrafted pieces may take 4-6 weeks for production and delivery.
What is your return policy for garden equipment?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that a 15% restocking fee may apply to motorized equipment and large furniture.
Are your wooden products sustainably sourced?
Yes, all Wildwood Outdoor Living wood products are crafted from FSC-certified timber, ensuring that our cedar, teak, and acacia are harvested from responsibly managed forests.
Do you offer assembly services for gazebos and sheds?
While our products are designed for DIY assembly with detailed manuals, we can provide a list of recommended local third-party contractors to assist with professional installation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. We also offer interest-free financing through Affirm for larger purchases.